Make sure you're using Google Chrome. Click the blue bell icon when logging in to enable notifications. If it's still not working:

Open Chrome's Site Settings > Notifications

Remove the existing permission

Refresh and log in again

Click the bell icon to re-enable notifications

More help is available in our Notification Setup Guide.

Yes. DigiOrder supports both:

Cash payments at pickup/delivery

Card payments via Stripe

To accept card payments, you’ll need to create a Stripe account, get your API keys, and enter them under Apps > Stripe Configuration in the Merchant Dashboard.

Go to Delivery Management in your dashboard:

Click Add New Delivery Area

Enter the area name (e.g. IG11, Barking, East London)

Set a delivery cost

Save

You can define areas by postcode, neighborhood, or region—there are no limits on how you price each zone.

Yes. You can use our CSV import feature to upload your menu quickly.

Download the CSV template

Fill in your menu items, categories, prices, extras, and variants

Go to Menu Setup > Import Menu via CSV and upload your file

If you have a PDF menu, we can help convert it to CSV. Just email it to us.

In Menu Setup:

Click on an existing item or create a new one

Scroll to Extras to add optional add-ons (e.g. Extra Cheese, Garlic Sauce)

Scroll to Variants to add different versions (e.g. Small / Medium / Large)

Each extra or variant can be priced individually or left free.

After accepting an order, enter the preparation time in minutes. The order moves to the Orders section where you can:

Mark it as Prepared once the food is ready

Mark it as Delivered when handed to the customer

Close the order to complete it

Always return to the Live Orders section to check for new activity.

Rejecting an order in the dashboard does not automatically refund the customer. If the payment was made via Stripe, you must log into your Stripe Dashboard and issue the refund manually.

If you’d like to upgrade your plan, you can do so directly from your Merchant Dashboard:

Go to the Plans section

Choose your preferred plan

Follow the prompts to complete the upgrade

If you’d like to downgrade your plan, please contact our support team directly. We’ll assist you with the transition and ensure there’s no disruption to your service.

Email: partners@support.digiorder.co.uk

Or visit: https://support.digiorder.co.uk

Visit our helpdesk: https://support.digiorder.co.uk

You’ll find detailed guides and can submit a ticket if you’re a registered merchant.

General/pre-sale enquiries: hello@digiorder.co.uk

Registered merchants: Use the helpdesk for the fastest support or email partners@support.digiorder.co.uk